You are always welcome to return or exchange the products purchased at SANCTUARY FARM PRODUCE.
You have 7 days to decide if an item is right for you. The items must be returned to SANCTUARY FARM PRODUCE’s address in proper condition and in manufacturer’s packaging unless returned as faulty or damaged.
We offer several methods of compensation for a returned item if the product is undamaged and the package is in proper condition:
We will replace the item with another one of better quality, different size, or colour.
We will return the cost of the item you spent to purchase.
We will give a Gift card equal to the cost of the item (or larger) to be used on our Site with another purchase.
Although you are free to choose preferred compensation, we reserve the right to change the list of available compensation options depending on the items returned, customer location, banking peculiarities, or other reasons creating difficulties or inconveniences whether for SANCTUARY FARM PRODUCE or for customers.
HOW TO RETURN A PURCHASED ITEM
Send us an email to [email protected] with your order number, the product you are returning, the reason for the return, and if you are waiting for a refund or an exchange. If you do not mention your order number, we won’t be able to process your return. Repackage the item in the original box and packaging.
Take your parcel to any Postnet and obtain proof of postage for the tracking number – this will speed up the process and will legitimise that your parcel is on its way back to us.
The address for returns is:
The shipping cost for the returned items is paid by you. We will compensate the shipping charges in case of returning damaged, faulty, or incorrect items.
WHAT HAPPENS NEXT
We’ll send you an email as soon as we’ve received your return in its original condition and processed your return.
RETURNING A DAMAGED OR FAULTY ITEM
We are sorry that you received a damaged or faulty item!
Please return this item to us as soon as possible so that we could process the refund. If you’re unable to return the item, please contact our Customer care service at [email protected].
Please bear in mind that all items are inspected on return.
RETURNING AN INCORRECT ITEM
If one of the items you received isn't what you ordered, please send it back to us, and once inspected, we'll refund you as soon as it's arrived back at our warehouse.
We do not refund the products that are not eligible for return.
Non-refundable (non-returnable) products:
For more information on product-specific return policies, contact our Customer care service at [email protected].
Last updated: July 27, 2022