Privacy Policy


SANCTUARY FARM PRODUCE (SFP) recognises the importance of protecting our customers’ personal information and keeping said information confidential. SFP aligns itself with the provisions of the Protection of Personal Information Act (POPIA) and we wish to confirm that only the necessary client information is collected and processed to provide you with our courier services. We will continue to take all reasonable steps to protect your personal information from unauthorised access.

This Privacy Policy explains how SANCTUARY FARM PRODUCE collects, shares, and uses any information that relates to you when you use our Site, engage with us on social media, or otherwise interact with us (your “Personal Data”).

This Privacy Policy also explains the rights you have concerning the Personal Data that we process and how you can exercise these rights.


SANCTUARY FARM PRODUCE manifests its commitment to privacy and data protection by embracing the following principleS:

  • SANCTUARY FARM PRODUCE uses Personal Data lawfully, fairly, and in a transparent manner.
  • SANCTUARY FARM PRODUCE collects no more Personal Data than necessary, and only for a legitimate purpose.
  • SANCTUARY FARM PRODUCE retains no more data than necessary or for a longer period than needed.
  • SANCTUARY FARM PRODUCE protects Personal Data with appropriate security measures.


This policy applies only to information collected on the Site. We collect two types of information from visitors to our websites:

1. Personal Data.

2. Non-personal Data.

“Personal Data” is information that identifies you personally and that you provide to us, such as your name, address, telephone number, email address, and sometimes your Internet Protocol (IP) address. We may collect this information when you create a profile on our Site, visit our Site, or complete a purchase.

“Non-personal Data” can be technical in nature. It does not identify you personally. Examples of non-Personal Data may include (but are not limited to) cookies, web beacons, and demographic information.


To improve your experience with our Site we may also collect information on how you navigate the Site, information about your connection, and the technical means you use to access our Site. This data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.


SANCTUARY FARM PRODUCE uses the collected data for various purposes:

  • To provide and maintain our service
  • To notify you about changes in policies and order details
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Site and services
  • To monitor the propriety of Site usage
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.


Your Personal Data is available and accessible only by those who need the data to accomplish the intended processing purpose. To the extent necessary, your Personal Data may be shared with suppliers and subcontractors (processors and sub-processors) carrying out certain tasks on SANCTUARY FARM PRODUCE’s behalf and with independent third-parties, including, but not limited to, using personal information you share with us or that we indirectly collect to verify your identity and for fraud prevention purposes.


The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.


Under certain circumstances, SANCTUARY FARM PRODUCE may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

SANCTUARY FARM PRODUCE may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of SANCTUARY FARM PRODUCE
  • To prevent or investigate possible wrongdoing in connection with the Site
  • To protect the personal safety of users of the Site or the public
  • To protect against legal liability


Right to access

You have the right to request information about the Personal Data we hold on you at any time. You can contact SANCTUARY FARM PRODUCE and we will provide you with your Personal Data via e-mail.

Right to portability

Whenever SANCTUARY FARM PRODUCE processes your Personal Data, you have the right to get a copy of your data transferred to you or to another party. This only includes the Personal Data you have submitted to us.

Right to rectification

You have the right to request rectification of your Personal Data if the information is incorrect, including the right to have incomplete Personal Data completed.

Right to erasure

You have the right to erase any Personal Data processed by SANCTUARY FARM PRODUCE  at any time except for the following situations:

  • you have an ongoing matter with Customer Service
  • you have an open order which has not yet been shipped or partially shipped
  • you have an unsettled debt with SANCTUARY FARM PRODUCE, regardless of the payment method
  • if you are suspected or have misused our services within the last four years
  • your debt has been sold to a third party within the last three years or one year for deceased customers
  • your credit application has been rejected within the last three months
  • if you have made any purchase, we will keep your Personal Data in connection to your transaction for book-keeping purposes

Your right to object to processing based on legitimate interest

You have the right to object to the processing of your Personal Data that is based on SANCTUARY FARM PRODUCE’s legitimate interest. SANCTUARY FARM PRODUCE will not continue to process the Personal Data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

You have the right to request that SANCTUARY FARM PRODUCE restricts the process of your Personal Data under the following circumstances:

Right to restriction

We may collect the following personal information about you when you use our Site:

Collected Information

  • if you object to processing SANCTUARY FARM PRODUCE’s legitimate interest, SANCTUARY FARM PRODUCE shall restrict all processing of such data pending the verification of the legitimate interest
  • if you have claimed that your Personal Data is incorrect, SANCTUARY FARM PRODUCE must restrict all processing of such data pending the verification of the accuracy of the Personal Data
  • if the processing is unlawful you can oppose the erasure of Personal Data and instead request the restriction of the use of your Personal Data instead
  • if SANCTUARY FARM PRODUCE no longer needs the Personal Data but it is required by you to defend legal claims


We take data protection very seriously and therefore we have dedicated Customer Service personnel to handle your requests in relation to your rights stated above. You can always reach them at [email protected]

Last updated: July 27, 2022

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